How to issue a credit note

What is a credit note and in which cases should I issue one?

A credit note is a financial document issued by a seller (business or vendor) to a buyer (customer or client). It is used to provide credit or acknowledge a reduction in the amount owed by the buyer to the seller. Credit notes are typically issued for various reasons, including:

• Product Returns: When a buyer returns goods to the seller due to defects, damage, or dissatisfaction, a credit note is issued to refund the purchase price or provide credit toward future purchases.
• Overpayments: If a customer accidentally overpays an invoice or makes an excess payment, the seller issues a credit note to acknowledge the overpayment and provide a credit that can be applied to future purchases or used to offset future invoices.
• Billing Errors: In cases where there are errors on an invoice, such as incorrect pricing or quantity, a credit note may be issued to rectify the error and adjust the amount owed.
• Discounts or Promotions: If a seller offers discounts, rebates, or promotional incentives after the initial sale, a credit note may be issued to reflect these adjustments.

How to issue a credit note

1. From the Menu, click on Invoices;
2. Click on the invoice you want to null via credit note;
3. Click in Create Credit note;
4. Click in Save as draft;
5. Click in View draft credit note;
6. Click in Issue credit note.

You can also send the credit note via email if you want to!