Physical card suspension explained

This article explains the reasons behind the suspension of your physical card, what remains functional during suspension, and how to reactivate it.

  1. Suspension Trigger
  2. What Happens After Suspension
  3. How to Reactivate Your Card

Suspension Trigger

Entering the wrong PIN three times in a row will automatically suspend your physical card as a fraud prevention measure.


What Happens After Suspension

Your virtual cards remain active, so you can continue using them for online purchases or with digital wallets.


How to Reactivate Your Card

After a 24-hour waiting period, you can unlock your physical card by:

  1. Visiting any ATM
  2. Inserting your card
  3. Entering the correct PIN

This process confirms you're the authorized cardholder before reactivation.

Did this answer your question? Thanks for the feedback! There was a problem submitting your feedback. Please try again later.

Still need help? Contact Us Contact Us