Physical card suspension explained
This article explains the reasons behind the suspension of your physical card, what remains functional during suspension, and how to reactivate it.
Suspension Trigger
Entering the wrong PIN three times in a row will automatically suspend your physical card as a fraud prevention measure.
What Happens After Suspension
Your virtual cards remain active, so you can continue using them for online purchases or with digital wallets.
How to Reactivate Your Card
After a 24-hour waiting period, you can unlock your physical card by:
- Visiting any ATM
- Inserting your card
- Entering the correct PIN
This process confirms you're the authorized cardholder before reactivation.