Physical card suspension explained

This article explains the reasons behind the suspension of your physical card, what remains functional during suspension, and how to reactivate it.

Suspension Trigger

Entering the wrong PIN three times in a row will automatically suspend your physical card as a fraud prevention measure.

Your virtual cards remain active, so you can continue using them for online purchases or with digital wallets.

After a 24-hour waiting period, you can unlock your physical card by:

This process confirms you're the authorized cardholder before reactivation.