Freezing and unfreezing your Rauva card
Freeze your card immediately if:
- Your card is lost or stolen
- You notice unauthorized transactions
- You see suspicious activity on your account
- You want to prevent spending temporarily
- You're traveling and want extra security
How to freeze your card
Mobile app:
- Open the Rauva app
- Go to Menu → Cards
- Select your card
- Tap "Freeze Card"
Desktop:
- Log into your Rauva account
- Go to Cards section
- Select your card
- Click "Freeze Card"
How to unfreeze your card
Use the same steps above, but click "Unfreeze Card" instead. Your card will be active immediately.