Keep your card secure

This article will help you to safeguard your cards and share tips on how to keep them secure.

1. Never share your PIN with anyone
2. In the event that your card is lost or stolen
3. Asking for your card or account information
4. We will never call you
5. Monitor your account
6. Set spending limits
7. Adding card details

Never share your PIN with anyone

Avoid writing your PIN down or storing it on your phone or computer — you can check your PIN directly on the app if needed.

1. From the Menu, click on Cards;
2. Click on the card you want;
3. Check PIN.

You’ll be asked to authenticate and, once successful, your PIN will be displayed.

In the event that your card is lost or stolen

You should freeze the card on the app immediately to prevent fraudulent transactions.

1. From the Menu, click on Cards;
2. Click on the card you want;
3. Freeze.

Be wary of unsolicited calls or emails asking for your card or account information

Scammers often pose as bank representatives or other legitimate entities to trick people into giving away their personal and financial information.

We will never call you

Unless you have contacted us before and have any pending topic with us. If you are unsure, contact us directly via the app to verify if the phone call or email is legitimate.

Monitor your account regularly for any unauthorised transactions

It is a good practice to review your account activity at least once a week to ensure that all transactions are legitimate. If you notice any suspicious activity, report it immediately. For that you can:

1. click on the suspicious transaction;
2. on the bottom click on Report issue.

You can also send us a message:

• On desktop (app.rauva.com): Click "Contact Support" in the left-hand menu.
• On mobile: Scroll to the bottom of the main menu and tap "Support".

Set spending limits

You can change it once a month.

Do not add your physical card details for online purchases

For that you can create a virtual card and set spending limits. You can create up to 10 virtual cards. For example: deactivate online purchases for your physical card and create a virtual card with spending limits for online buys.

To know more about virtual cards, see here.