I want to change the business address of my account
This article provides information on how to update your business address in your Rauva account, including required documentation and the process.
- Can I change my business address?
- How to request an address change
- What documents do I need to provide?
- How long does the address change take?
Can I change my business address?
Yes, you can update your personal address in your Rauva account.
All address changes must be processed through our support team to ensure proper verification and compliance with banking regulations.
How to request an address change
To change your personal address, you need to contact our support team directly through the app:
- Open the Rauva mobile app
- Go to Menu → Support
- Select "My support hub"
- Tap "Start a conversation"
- Request a personal address change
- Provide all required information and documentation
Our support team will guide you through the verification process and confirm when your address has been successfully updated.
What documents do I need to provide?
When requesting an address change, you must provide:
Required information:
- Your current personal address (the old address on file)
- Your new personal address (complete and accurate)
Required documentation:
- The Company Certificate with the updated address
For security reasons, please also provide:
- A photo of yourself holding your identification document
How long does the address change take?
Once you submit your request with all required documentation, our support team will review and process your address change.
Processing times may vary depending on document verification requirements, but our team will keep you updated throughout the process.
Important note:
Address changes are subject to verification and compliance checks. Our support team may request additional documentation or information during the process to ensure account security and regulatory compliance.