How do I close my account?
This article provides information on how to close your Rauva account, including the process, requirements, and what happens after closure.
- Can I close my Rauva account?
- How to request account closure
- What do I need to do before closing my account?
- What happens when my account is closed?
- Can I reopen my account after closure?
Can I close my Rauva account?
Yes, you can permanently close your Rauva account at any time.
We're sorry to hear that you're considering closing your account with us. If there is anything that we can do to address your concerns or improve your experience, please let us know before proceeding with the closure.
However, if you've made your decision, we'll be happy to assist you with the closure process.
How to request account closure
To close your account, you need to contact our support team directly.
Contact options:
On desktop (app.rauva.com):
- Log into your account
- Click "Contact Support" in the left-hand menu
- Request permanent account closure
On mobile app:
- Open the Rauva mobile app
- Scroll to the bottom of the main menu
- Tap "Support"
- Request permanent account closure
Required information:
- Clear indication that you wish to permanently close the account
- The reason why you want to close your account (for improvement purposes)
What do I need to do before closing my account?
Essential steps before closure:
- Ensure your account balance is at zero
- Transfer or withdraw any remaining funds
- Cancel any pending transactions or scheduled payments
- Download any statements or documents you may need for your records
Important: Your account must be closed prior to subscription renewal to avoid being charged the subscription fee for the next cycle (if applicable).
What happens when my account is closed?
Once your account is on closed status, the following will occur:
Immediate cancellations:
- All cards will be canceled and deactivated
- Direct debit mandates will be terminated
- Standing orders will be canceled
- All account access will be revoked
Transaction handling:
- All incoming credit transfers will be returned to the sender
- No new transactions can be processed
- Account becomes permanently inaccessible
Can I reopen my account after closure?
No, once your account is in closing or closed status, this action cannot be reversed.
Account closure is permanent and irreversible. If you need banking services with Rauva in the future, you would need to open a completely new account and go through the full onboarding process again.
Please ensure you are certain about closing your account before proceeding, as this decision cannot be undone.