Direct debits

In order to set up a direct debit, you just need to provide your account details, such as IBAN, to the organisation you wish to authorize for automatic withdrawals.

Where to find your IBAN and Rauva's BIC

It’s very simple to find and download the proof of IBAN.

| App

1. Go to the Menu and select Account.
2. Select Proof of IBAN and click on Download Proof of IBAN as PDF.

| Desktop

1. Click on your name, on the top right side of the page.
2. Then, click on Account.
3. The IBAN will be under the Account Details.

Where do I find my direct debits?

1. In the Menu, select Payments;
2. Then, click on Direct debits;
3. There, you’ll find every Direct debit you have activated;
4. In order to see the transaction history for direct debits, just click on the merchant you want to view.

How do I cancel a direct debit?

1. In the Menu, select Payments.
2. Then, click on Direct debits.
3. Select the Direct debit for the merchant you wish to cancel.
4. Click on Cancel direct debit.
5. Confirm you want to cancel.