Change my phone number, email address or personal details

This article provides information on how to update your personal information in your Rauva account, including available methods and required documentation for each type of change.

  1. How to update my phone number
  2. How to change my email address
  3. How to update other personal information

How to update my phone number

Please contact us:

  • On desktop (app.rauva.com): Click "Contact Support" in the left-hand menu.
  • On mobile: Scroll to the bottom of the main menu and tap "Support".
  • If you don't have access to your account, please go to https://support.rauva.com/ and use the widget at the bottom right of the page to contact us.

Required information

Please provide the following information:

  • Your old phone number and its country code.
  • Your new phone number and its country code.

After reaching out to support, you may be required to complete an identity verification directly with our partner to finalize the phone number change. Once confirmed, the update may take between 6 to 8 hours to reflect.


How to change my email address

Email address changes must be processed through our support team for security reasons.

To change your email address, contact our support team and provide the following information:

  • Your current email address (associated with your account)
  • The new email address you want to use

How to update other personal information

For personal information updates, you also need to contact the support team directly and provide th

  • Current personal information (as it appears in your account)
  • New personal information you want to update

Important note:

Personal information changes are subject to verification and regulatory compliance checks. Our support team may request additional documentation or information during the process to ensure account security and regulatory compliance.

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