Change my email address, phone number or personal details

Updating Your Phone Number

You can update your phone number through the following link: https://link.swan.io/edit-phone.

This process must be completed on your mobile phone, as identity verification using your phone’s camera is required to ensure full security.

Please follow all the steps until you see the confirmation screen.

If the phone number update process via the link does not work, please provide us with the following information:

a) Your old phone number and its country code.

b) Your new phone number and its country code.

After reaching out to support, you may be required to complete an identity verification directly with our partner to finalize the phone number change. Once confirmed, the update may take between 6 to 8 hours to reflect.

Updating Your Email Address

Please use one of the following options to contact us:

• On desktop (app.rauva.com): Click "Contact Support" in the left-hand menu.
• On mobile: Scroll to the bottom of the main menu and tap "Support".

When reaching out, make sure to include the following information:

a) Your current (old) email address.

b) The new email address you’d like to use.

Updating Other Personal Information

Please use one of the following options to contact us:

• On desktop (app.rauva.com): Click "Contact Support" in the left-hand menu.
• On mobile: Scroll to the bottom of the main menu and tap "Support".

When reaching out, make sure to include the following information:

a) Current (old) personal information.

b) New personal information.