I've changed my phone number and can't login
This article provides information on how to regain access to your Rauva account when you can't login due to a phone number change, including immediate steps and the recovery process.
- Why can't I login with my new phone number?
- How to request account access recovery
- What information do I need to provide?
Why can't I login with my new phone number?
Your phone number is linked to your account security and authentication system.
When you change your phone number without updating it in your Rauva account first, the system doesn't recognize the new number and blocks login attempts for security reasons.
How to request account access recovery
You need to contact our support team to verify your identity and update your phone number in your Rauva account.
Our support team will guide you through the identity verification process and help you regain access to your account with your new phone number.
What information do I need to provide?
When contacting support, you must provide specific information to verify your identity and process the phone number change.
Required information:
- Your old phone number (the one currently associated with your account)
- Your new phone number (including country code)
The support team will then update your phone number in Rauva and help with your verification issue.