What do you mean "It looks like this is not your mobile phone"

This article explains why you might see this error message when accessing Rauva from your mobile device and provides step-by-step solutions to resolve browser compatibility issues.

  1. Why am I seeing this error message?
  2. How to fix the issue on Android devices
  3. How to fix the issue on iPhone devices

Why am I seeing this error message?

This error appears when your mobile browser configuration prevents Rauva from recognizing that you're using a mobile device.

Common causes:

  • Your browser is set to "Desktop site" mode instead of mobile view
  • Browser settings are configured to request desktop versions of websites
  • Your mobile browser is emulating a desktop environment for compatibility reasons

How to fix the issue on Android devices

You need to disable the "Desktop site" setting in your Chrome browser to allow proper mobile detection:

  1. Open the Chrome browser on your Android device
  2. Tap the three dots (⋮) at the top right corner of your browser
  3. Look for "Desktop site" in the menu
  4. Uncheck the "Desktop site" box if it's selected
  5. Refresh the page

After making these changes, try accessing the Rauva feature again. The error message should no longer appear.

How to fix the issue on iPhone devices

You need to request the mobile version of the website in your Safari browser settings:

  1. Open Safari on your iPhone
  2. Tap the "AA" icon at the bottom left of your Safari browser
  3. Select "Request Mobile Website" from the menu options
  4. The page will refresh automatically with the mobile version

If you're using Chrome, Firefox, or another browser on iOS:

  • Look for desktop/mobile site toggle options in the browser menu
  • Select mobile or standard website view
  • Refresh the page after changing settings
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