Overdue Payments & Account Status
In this article, you will know what happens when you have overdue payments and the outcome of it.
What happens if my balance is insufficient?
- You’ll receive a “payment failure” notification.
- You’ll be prompted to top up your account to complete the payment.
Please ensure that you top up the full amount that is owed, as it will be deducted in the next billing cycle.
What if monthly fees become overdue?
If two monthly fees are unpaid, you must add enough funds to cover the full balance due.
After missing the second fee, your account will be restricted.
If you miss the third consecutive monthly fee, your plan will be cancelled.