Verifying your identity
We ask you to verify your identity to protect your account, prevent fraud, and comply with legal requirements on financial transactions. This keeps both you and our system safe, especially when any atypical activity (like large or unusual transactions) occurs.
It's available 24/7 and, once started, you have 10 minutes to complete the process.
- Why am I being asked to verify my identity?
- What makes a document unnacceptable?
- My verification is taking longer than expected
Why am I being asked to verify my identity?
There are several reasons as to why we ask for verification:
- Protect your account: Linking your identity with your phone and a 6-digit PIN ensures secure access.
- Prevent fraud: Accurate ID checks help stop illegal transactions and secure the financial system.
- Meet legal obligations: Financial institutions must monitor for suspicious activity and may request re-verification as needed.
What makes a document unacceptable?
Common issues |
What to do |
|---|---|
| Non-authentic or expired | Use original, valid documents |
| Damaged or poor lighting | Ensure good lighting and clear photos |
| Glare or plastic shine | Tilt doc slightly to avoid reflection |
| Only one side shown | Include both front and back |
Make sure your document is readable, updated, undamaged, and clearly photographed from both sides.
Why is my verification taking longer than expected
The verification process can take up to 3 business days to be completed. In some situations we may need additional information and, if that’s the case, we will contact you by email.
No update after 3 days? Reach out via:
- Desktop: Click Contact Support in the left-hand menu when logged in.
- Mobile: Scroll to the bottom of the main menu and tap Support.