Payment links

Payment links allow you to receive payments online. When enabed, a safe link is added to the invoice, allowing your customer to pay via Multibanco, MB Way or card (Visa, Mastercard or American Express).

1. What is the Payment Links feature?
2. How do I add a payment link to an invoice?
3. What will my clients see?
4. How will I know when a payment is made?
5. When will I receive the funds?
6. Are there any activation costs?
7. What are the transaction fees?
8. Are there any limits on the amount?
9. Can I cancel a payment link after sending the invoice?
10. What currencies are supported?
11. Can customers pay in installments?
12. Can I issue a refund through the payment link?
13. How do chargebacks work?
14. Do payment links expire?
15. How are fees applied?
16. When will I be invoiced?

What is the Payment links feature?

Payment links allows you to add a secure payment link to invoices, enabling clients to pay easily via Multibanco References, MB WAY, and Visa, Mastercard or American Express.

How do I add a payment link to an invoice?

Simply toggle the "Payment link" option when creating an invoice, and the link will be automatically included. The option will show once you finish adding your invoice information, if the amount is above the minimum amount required.

What will my clients see?

They will be redirected to a secure checkout page with the following payment options:

• Multibanco Reference
• MB WAY
• Visa, Mastercard and American Express

How will I know when a payment is made?

You’ll receive an automatic email notification once the payment is completed.

When will I receive the funds?

Payments are credited to your Rauva Business Account within 3 business days.

Are there any activation costs?

No, activating payment link is free.

What are the transaction fees?

You are only charged when a payment is successfully processed:

• 1% for MB WAY and Multibanco References
• 3% for Cards
• An additional fixed fee of €0.20 is charged after the first 10 transactions.

(All prices are subject to VAT.)

Are there any limits on the amount?

Yes, Payment link can only be used for invoices over €50

Can I cancel a payment link after sending the invoice?

No, but you can create a credit note to cancel the invoice and inform your customer not to use the payment link.

What currencies are supported?

The Euro (€) amount will appear on the payment link. However, customers can use international credit cards to pay.

Can customers pay in installments?

No, only full, one-time payments are supported.

Can I issue refunds through Payment link?

No, refunds must be handled separately. You should transfer the refund directly to the customer and create a credit note for tax purposes.

How do chargebacks work?

If a customer initiates a chargeback, SIBS (our payment processor) will assess its validity with the cardholder's bank. You will be informed of the next steps if the chargeback is valid.

Do payment links expire?

Yes, links do expire:

• If the payment link is attached to an invoice, it expires 15 days after the invoice due date.
• If the payment link is generated outside of an invoice, it remains valid for 30 days.

⚠️ Once expired, a new link cannot be generated for the same invoice, but you can generate a new payment link outside the invoice. Here's how:

1. Go to your Desktop dashboard.
2. Click Get Paid.
3. Create a payment link.
4. Share it with your client.

How are these fees applied?

The fees are deducted from the total payment amount before it is credited to your account.

When will I be invoiced?

An invoice for transactions fees is sent at the end of your billing period, along with your subscription invoice.