Our banking partner Swan
This article explains who Swan is, how it supports our services, and the safety measures protecting your funds.
- Who is Swan?
- How is your money protected
- How long will Swan keep my data?
- Restricted Industries
- Where to see Swan’s billing invoices?
- Why am I getting charged directly by Swan?
- What happens if Swan or BNP Paribas fail?
Who is Swan?
Swan is an electronic money institution focused on banking and payment infrastructure. It provides a banking as a service (BaaS) platform to companies, allowing them to easily and efficiently manage their financial operations.
For more information on the Swan BaaS platform, please visit Swan's website.
How your money is protected
Swan segregates customer deposits in a dedicated account at a top-tier European bank BNP Paribas. Both Swan and BNP Paribas are regulated and supervised by France’s ACPR / Banque de France.
How long will Swan keep my data?
Swan is legally required under French banking regulations to retain customer data for five years after account closure. This is a mandatory legal obligation, not a Swan-specific policy, and ensures data is available for any future legal inquiries.
Restricted Industries
Below you will find a list of Swan's restricted industries:
Category |
Restricted activities |
Substance-related activities |
• Tobacco culture and products • Manufacture of tobacco products • Marijuana culture and illicit marijuana products |
Financial and regulatory risk activities |
• Shell banks • Trust & off-shore company service providers • Company domiciliation businesses • Non-licensed money service businesses and payment service providers • Crypto-assets trading, exchange and custody platforms • Crypto-currency mixing activity • Money remittance • Currency dealer & exchangers, FOREX |
Industries with a high environmental impact |
• Extractive industries such as oil, gas, and coal, including the extraction, processing, commerce, and other related activities • Nuclear material and power generation • Palm oil production • Polluting or dangerous industry chemicals |
Controversial or sensitive activities |
• Weapons and defense materials providers • Prostitution and escort services • Adult entertainment (pornography or similar activities) |
Gaming and entertainment |
• Gambling industry, including video games classified as online gambling • Game publisher of online games that permit value transfer between gamers • Online bartering services |
Other |
• Religious activities • Precious stones, gems, and jewels |
Where to see Swan’s billing invoices?
If you're being charged by Swan, here's how to view those invoices:
On Swan’s Web Banking:
- Log in to Swan’s Web Banking
- Go to the Account section
- Click on Invoices.
Why am I getting charged directly by Swan?
Swan applies specific banking fees to your account for services such as downloadable statements, ATM withdrawals, and direct debit rejections. These fees are automatically deducted under Swan's name (never duplicated by Rauva) and are clearly listed in both your transaction history and monthly statement.
For the services and their respective fees, please see the table below:
| Service | Fee Charged By Swan | How It Appears |
|---|---|---|
| ATM withdrawal in SEPA (euro) | €1 per transaction | FeesOut fee entry immediately debited |
| ATM withdrawal outside SEPA | 2% of withdrawn amount | FeesOut fee entry immediately debited |
| Card payment outside SEPA or in foreign currency | 2% of transaction amount | FeesOut fee entry immediately debited |
| Rejected direct debit (insufficient funds) | Fee announced immediately, debited 14 days later | FeesOut pending, booked after 14 days |
| Other Swan banking services (e.g. legal requests) | Varies depending on service terms | Listed in Swan’s Terms & Conditions Appendix 1 |
What happens if Swan or BNP Paribas fail?
Funds in your segregated account are dedicated to you and cannot be used to settle Swan’s debts.
- If Swan becomes insolvent, you can withdraw your money directly from the BNP Paribas deposit account.
- If BNP Paribas fails, deposits are protected up to €100,000 per person by France’s deposit guarantee scheme (FGDR).