Why am I getting charged directly by Swan?

Swan, like any other financial institution, charges some fees to the end-customer on specific transactions and operations to cover for costs.

These fees are listed in Rauva’s Terms and Conditions, which all customers receive and accept when opening an account.

Please find below the fees that may be charged by Swan:

• Cash withdrawals at ATMs in the SEPA area: €1, incl. VAT.
• Cash withdrawals at ATMs outside the SEPA area: 2% of the amount withdrawn.
• Payment for goods and services in shops or remotely outside the SEPA area: 2% of the amount paid.
• Improper use of the account (attempting or performing acts in violation of the law and/or this Account Agreement): €180, incl. VAT.
• Processing of judicial or administrative seizures, notice to third party holders: An amount equal to 10% of the amount of the seizure, up to a maximum of €100 incl. VAT per file.
• Fee for direct debit rejections due to an insufficient balance: €10 incl. VAT per rejected direct debit, up to the amount of the rejected direct debit.
• Drafting a circulation letter for a legal entity holder: €54, incl. VAT.
• Intervention fee for managing unauthorised overdrafts: €8 incl. VAT per transaction, up to a maximum of €80 incl. VAT per month.

See where to find Swan’s bills, here.