How can I update my phone number, email address, or personal information?
This article provides information on how to update your personal information in your Rauva account, including available methods and required documentation for each type of change.
How to update my phone number
Please contact us:
- On desktop (app.rauva.com): Click "Contact Support" in the left-hand menu.
- On mobile: Scroll to the bottom of the main menu and tap "Support".
- If you don't have access to your account, please go to https://support.rauva.com/ and use the widget at the bottom right of the page to contact us.
Required information
Please provide the following information:
- Your old phone number and its country code.
- Your new phone number and its country code.
After reaching out to support, you may be required to complete an identity verification directly with our partner to finalize the phone number change. Once confirmed, the update may take between 6 to 8 hours to reflect.
How to change my email address
Email address changes must be processed through our support team for security reasons.
To change your email address, contact our support team and provide the following information:
- Your current email address (associated with your account)
- The new email address you want to use
How to update other personal information
For personal information updates, you also need to contact the support team directly and provide the:
- Current personal information (as it appears in your account)
- New personal information you want to update
Important note: All personal information changes are reviewed for security and regulatory compliance. During this process, our support team may request additional information or documentation to verify your identity and ensure your account remains protected.