How can I update my phone number, email address, or personal information?

This article provides information on how to update your personal information in your Rauva account, including available methods and required documentation for each type of change.

How to update my phone number

To change your phone number, follow these steps:

Go to app.rauva.com
Click your account name (top-right corner)
Click Account
Click Personal details
Next to Phone number, click Edit
Enter your new phone number and click Validate phone number

If you don't have access to your account, please go to https://support.rauva.com/ and use the widget on the right of the page to contact us, and provide the required information:

Your old phone number and its country code.
Your new phone number and its country code.

After contacting support, you will be sent a link through which you can change the mobile phone number associated with your account. Once confirmed, the update may take between 6 and 8 hours to be reflected in your account.

How to change my email address

Email address changes must be processed through our support team for security reasons.

To change your email address, contact our support team and provide the following information:

Your current email address (associated with your account)
The new email address you want to use

How to update other personal information

For personal information updates, you also need to contact the support team directly and provide the:

Current personal information (as it appears in your account)
New personal information you want to update

Important note: All personal information changes are reviewed for security and regulatory compliance. During this process, our support team may request additional information or documentation to verify your identity and ensure your account remains protected.