What should I do if I've changed my phone number and can no longer log in to my Rauva account?

This article provides information on how to regain access to your Rauva account when you can't log in due to a phone number change, including immediate steps and the recovery process.

Why can't I log in with my new phone number?

Your phone number is linked to your account security and authentication system, in order to verify your identity and keep your account secure.

If you change your phone number without updating it on your Rauva account, our system won’t recognize the new number and will prevent you from logging in for security reasons.

How to request account access recovery

You will need to contact our support team to verify your identity and update the phone number associated to your Rauva account.

Our support team will guide you through the identity verification process and help you regain access to your account with your new phone number.

What information do I need to provide?

When you contact support, you’ll need to provide some details to confirm your identity before we can update your phone number.

Required information:

• Your old phone number (the one currently associated with your account)
• Your new phone number (including country code)

The support team will then update your phone number in Rauva and help with your verification issue.