How can I access the MultiUser feature?

The MultiUser Access functionality allows you to add more users to your Rauva account.

How to invite more users (via the mobile app only)

1. Open the Rauva mobile app;

2. Go to Menu → Settings and Help → Users;

   
3. Tap "Send an invite";
4. Fill in the fields First name, Last names, Date of birth, Email, and Phone number;

The fields for First name and Last name must be filled in exactly as they appear on the identification document of the person you want to add to the account.

1. Tap "Send invite"

The invited person will receive an email with instructions to join your account.

What can new users do?

Once added, team members have full access to:

• 💳 Card Management: Order and manage company cards
• 💰 Payments: Make card payments and transfers
• 📄 Invoicing: Create and send invoices
• 📊 Account Overview: View balance, transactions, and statements
• 📈 Financial Reports: Access all account-level information

How to remove a user?

To remove someone from your account:

1. Open the Rauva app
2. Go to Menu → Support
3. Contact our support team
4. Request user removal with their details

Our team will process your request and confirm when the user has been removed.

How to change user permissions?

At the moment, it's not possible to edit user permissions.

This happens because all users who are invited to a company will always have the same permissions as the user inviting.

Are there any current limitations?

Yes, there are some limitations as of now:

• Multi-User Access is only available for business accounts (not freelancer accounts)
• User management is only available through the mobile app
• All users have the same permission level (no role restrictions)
• User removal requires contacting support

Soon, we will have more updates about this feature, including more roles, permission levels, and a menu where you can manage all users directly from the app.